System downtime forces airlines to issue ticket manually at Lagos Airport

INTERNATIONAL bound air travellers were on Thursday and Friday reportedly stranded at the Murtala Muhammed International Airport (MMIA), Lagos following systems downtime at the airport.

   The development it was gathered hindered some travellers ability to access their boarding pass, thus creating chances of them missing their flights. As a result, many airlines were forced to issue air tickets manually. 

   Most travellers were visibly agitated by the situation, while some are panicking, calling on the airport authority to come to their aide. Some queried the Federal Airport Authority of Nigeria (FAAN) competence on managing the airport system. 

   Reacting to the development, one agitated traveller said: “This is quite ridiculous; why is FAAN exhibiting such level of incompetence. Imagine the queue here.

    “Obviously, most of us will surely miss our flight today. Our boarding pass cannot be generated from the system, they are using manual means. It is sad.

    “FAAN need to step up their game and address this issue as soon as possible. I cannot afford to pay additional fee for change of flight date.”

   Affirming the development, the Acting General Manager, Corporate Affairs, FAAN, Faithful Hope-Ivbaze said, “Truly there is a system downtime currently at the airport. I am not fully informed about the cause of the development, but our engineers are on ground working to stabilise the system.”

    Sources at the airport told NaijaTimes that 80 percent of the passengers travelling to Washington DC,  United States with United Airline 613 flight are likely to miss their flight.

   “It all started at about 6:12 p.m at the Murtala Mohammed Airport Lagos when the queue for passengers to get their boarding pass wasn’t moving and concern passengers tried to know what was cursing the delay. 

   “To their greatest surprise, they were told by some of the aviation staff that all the systems weren’t working. Some of the passengers who were able to get the boarding pass were been writing in handwritten,” a source told our correspondent. 

  “Every thing is in a mess in this airport today even the switch to charge phones are not working. How can someone use 45 minutes to write a boarding pass with these number of passengers?

   “When will they finish, the question passengers are asking now is, will the airline wait for them or who bears the responsibility of refunds for those who cannot make it tonight,” the source added.

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